Live in healthcare facilities

Real-Time Restroom Feedback for Healthcare

QR-based feedback system that alerts your EVS team instantly when restrooms need attention. Improve patient satisfaction, reduce complaints, and prove performance with data.

Schedule a Demo → See How It Works
2+
Years in production
43
Active restrooms
100+
Feedback entries
< 10
Min avg response
The Problem
Restroom complaints shouldn't be a surprise
Traditional methods rely on scheduled rounds and patient complaints. By the time leadership hears about a problem, it's already affected HCAHPS scores.
⏰
Delayed Response
Issues go unreported for hours. Scheduled rounds miss problems between checks.
📋
No Data Trail
Paper logs are unreliable. Leadership can't measure response times or identify patterns.
📉
HCAHPS Impact
Cleanliness scores directly affect hospital ratings and reimbursement. Every complaint counts.
🔇
Silent Visitors
Most people don't complain — they just leave with a bad impression. You never hear about it.
How It Works
Scan. Tap. Resolved.
The entire feedback loop takes under 60 seconds — from visitor report to EVS resolution.
1
📱
Visitor Scans QR
QR code mounted in each restroom. No app download required — works in any phone's camera.
2
👆
One-Tap Feedback
Five color-coded buttons. Great Job, Supplies Needed, Leak, Clean-up, or Clogged. Takes 3 seconds.
3
🔔
Instant Alert
EVS worker receives an immediate SMS or push notification with the room number and issue type.
4
✅
Mark Resolved
Worker resolves the issue and marks it complete. Response time is logged automatically.
Features
Everything your EVS team needs
Built by an EVS manager who runs these operations every day.
📊
Real-Time Dashboard
Live feedback counts, response times, trend charts, and restroom status — all updating in real time.
📱
QR Code System
Generate printable QR codes for every restroom. Future-proof redirect system — codes never need reprinting.
🔔
SMS & Push Alerts
Instant notifications to the right workers. Assign by room, floor, or entire facility.
📥
Export & Reports
CSV exports with date ranges, site filters, and response time analytics. Ready for leadership meetings.
🏥
Multi-Site Management
Manage multiple hospitals from one dashboard. Each site has its own restrooms, contacts, and data.
⚡
Zero Training Required
Visitors scan and tap. Workers get a text. No apps to install, no accounts to create, no learning curve.

Ready to improve your HCAHPS scores?

See MaidSmart in action with a live demo at your facility. Currently deployed in healthcare facilities across Philadelphia.

Request a Demo →